What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Are there any discounts for bulk orders?
Yes, there are!
Almost all of our products are eligible for bulk discounts, with the exception of some recently added products, and the Gildan 64000—its budget-friendly price already makes this t-shirt perfect for ordering in bulk.
What you should know:
You’re eligible for a discount if you order at least 25 of the same product. Feel free to mix product sizes, colors, and designs!
The discount is applied automatically at checkout, and only to product prices. It can’t be combined with other discounts (e.g. volume discounts).
The % off depends on the product and the amount you order—the bigger the order, the greater the discount.
What if my product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you.
How are returns handled?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered, this would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
Why did my transaction fail?
Don’t worry! It happens sometimes. Transactions can fail for several reasons. Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in touch with them.
These are the usual culprits for credit cards:
Incorrect credit card number or expiration date
If you’re outside of the US, some credit card companies will reject international charges as an anti-fraud measure.
If you see a message that says “Processor Network Unavailable,” it could indicate a glitch with the back-end processing network. Try the transaction again.
These are the usual culprits for PayPal payments:
If you see a message that says “Processor Network Unavailable,” it could be a glitch in the back-end processing network. Try the transaction again!
If you see a message that says “PayPal Pending payments are not supported,” then reach out to PayPal and ask them not to put payments on review.
Do you charge per color for t-shirt printing?
No! We print using the direct-to-garment method, which means there is no extra charge for additional colors. You can have an unlimited amount of colors for your t-shirt printing needs.
How are your products packaged for shipment?
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment.